Balloon Kings Return Policy
At Balloon Kings, we are committed to providing high-quality balloon products and services. Due to the perishable and event-specific nature of our products, we have established the following return policy:
1. Order Cancellations:
- Standard Orders: Cancellations made at least 48 hours before the scheduled delivery or pickup time are eligible for a full refund.
- Custom Orders: Custom or personalized orders require a minimum of 72 hours' notice for cancellations to qualify for a refund.
2. Returns and Refunds:
- Defective Products: If you receive a defective or damaged product, please notify us within 24 hours of receipt. We will arrange for a replacement or issue a full refund.
- Non-Defective Products: Due to hygiene and safety considerations, we cannot accept returns or offer refunds for non-defective products once they have left our premises.
3. Delivery Issues:
- If a delivery is delayed or missed due to an error on our part, we will offer a full refund or reschedule the delivery at no additional cost.
- We are not responsible for delays or missed deliveries caused by incorrect information provided by the customer or circumstances beyond our control (e.g., severe weather conditions).
4. Contact Us: For any questions or concerns regarding your order, please contact our customer service team at:
- New York Location: (646) 669-8361
- Englewood, NJ Location: (201) 567-8212
- Dallas, TX Location: (469) 459-5464
Alternatively, you can reach us via email through the contact form on our website.
Please note that this return policy is subject to change. For the most current information, please refer to our website or contact us directly.